Privacy Policy

1. Information We Collect

Information you provide directly:

• Name, email address, phone number, and business details submitted through contact forms, quote requests, or during onboarding
• Payment and billing information (processed securely through third-party payment processors)
• Any information shared while using our Services, such as system access credentials, business documents, or communications with our team

Information collected automatically:

• IP address, browser type, device information, and pages visited on our website
• Cookies and similar tracking technologies (see Section 5)

Information collected through our Services:

• For AI Automation and AI Integration & Consulting clients, we may access system logs, workflows, and business data necessary to design, build, and monitor automations or AI integrations
• For AI-Powered Data Analytics clients, we may access business data from your connected systems (spreadsheets, CRMs, e-commerce platforms, financial tools) to build dashboards and generate insights
• For Custom Software Development clients, we may access existing systems, databases, or documentation needed to design and build your application
• For Social Media Management clients, we may access your social media accounts and related credentials to manage content, engagement, and advertising on your behalf

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Services
• Respond to inquiries and provide customer support
• Process payments and manage billing
• Send service-related communications (e.g., updates, invoices, support responses)
• Train and refine automations, models, and dashboards specifically built for your account
• Send marketing communications, where you've opted in (you may unsubscribe at any time)
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal information. We may share information with:

• Service providers who help us operate our business (e.g., hosting providers, cloud infrastructure partners, AI/ML platform providers, payment processors, email platforms), bound by confidentiality obligations
• Third-party tools or platforms you've explicitly authorized us to access as part of an AI Automation, Social Media Management, or Data Analytics engagement
• Legal authorities, if required by law, court order, or to protect our rights, property, or safety, or that of our clients

4. AI Models and Data Use

Where our Services involve building or training AI models, automations, or predictive analytics on your behalf, that model or output is built specifically for your account and is not used to improve tools shared with other clients. We do not use your business data to train general-purpose AI models outside the scope of your specific engagement, unless explicitly agreed with you in writing.

5. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to improve user experience, analyze site traffic, and understand how visitors interact with our content. You can control cookie preferences through your browser settings, though disabling cookies may affect certain website functionality.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect your information from unauthorized access, disclosure, or loss. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Data Retention

We retain personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Client data related to completed projects or terminated services is retained according to our internal data retention practices, and can be deleted upon request where legally permissible.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal or contractual obligations
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us using the details in Section 13.

9. Third-Party Links

Our website or Services may contain links to third-party websites or tools. We are not responsible for the privacy practices or content of those third parties, and we encourage you to review their privacy policies separately.

10. Children's Privacy

Our website and Services are not directed at individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.

11. International Data Transfers

If you are accessing our Services from outside the country in which our servers or team are located, your information may be transferred to, stored, and processed in a different jurisdiction, including by third-party AI and cloud infrastructure providers. By using our Services, you consent to this transfer.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Continued use of our website or Services after changes are posted constitutes acceptance of the revised policy. We encourage you to review this page periodically.

13. Contact Us

If you have questions or concerns about this Privacy Policy or how we handle your information, please contact us at info@synorixsolutions.com or visit our Contact Page.